Terms & Conditions

Petalfoo is offering optional PAID Delivery (Island-Wide**) to all products purchased through our website.

**Petalfoo is happy to deliver island-wide, except to the following locations:

  • Tuas
  • Penjuru
  • Jurong Island
  • Army Bases
  • Airline Road

Petalfoo  will do its utmost to meet its customer’s delivery requests, but reserves the right to cancel an order and refund the amount to the customer in the event of invalid delivery location.

UNSUCCESSFUL DELIVERY
Kindly ensure recipient or representative is present at delivery address during stipulated date and time.

Petalfoo cannot accept responsibility for late/failed delivery if:

  • Incorrect address given
  • Intended recipient not present
  • No valid means of contact
  • Delivery vehicle is subject to delays from building management/security

RE-DELIVERY
In the event of an unsuccessful delivery due to the above reasons, customers can request for a re-delivery but it will be subjected to a standard $10 re-delivery charge.

  • Customers need to contact Petalfoo to request for the re-delivery.
  • Re-delivery timing is subjected to our scheduling.

SELF-COLLECTION
Customers may opt to collect their bouquets at no extra charge. Collections can be made at our location in Queenstown area.

Prior notification of at least 1 day in advance is required if customers wish to change delivery to self-collection and vice versa.

 

Ordering Policy

NEXT-DAY ORDERING

All bouquets will be available for Next-Day ordering unless stated otherwise.

SAME-DAY ORDERING

All bouquets will be available for Same-Day ordering unless stated otherwise.

Cut-off timing for Same-Day orders is at 11:00AM on the ordering day itself.

Only afternoon timeslots are available for Same-Day orders.

*Dates will be greyed out when orders are fully booked.

 

Payment

ONLINE

We accept all major credit cards, including Visa, Mastercard, American Express.

Online payments are processed using our secure payment provider, Stripe. Stripe is a market leader in the online payment space, and ensures fast, safe and secure payments.

Coupled with our site’s SSL certificate, you are ensured a safe, encrypted link between you and our secure payment provider.

VIA WHATSAPP

We accept payment by bank transfer.

Customers who order through Whatsapp will be sent an invoice for their order via email.

Upon receiving an invoice, customers may choose to pay by bank transfer.

Should you choose to bank transfer, kindly screenshot a copy of the receipt and Whatsapp us as proof of your transaction

 

Refunds & Cancellation

REFUNDS
For orders made through our website, refunds will be processed through our secure payment provider.
The refunds will be reflected in your next bank statement or 2 weeks later and a refund receipt will be emailed out as well.

CANCELLATIONS
To make a cancellation, kindly contact customer service at moc.o1547505165oflat1547505165ep@yr1547505165iuqne1547505165

Cancellations must be made at least 48 hours in advance, anything lesser than that will be subjected to only a 50% refund as flowers are perishable items
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Seasonal Availability of Flowers

Here at Petalfoo, we strive to ensure your bouquets are always fresh, beautiful and consistent with your order. However, flowers are seasonal products, and subject to availability from orchards and farms.

Should the main bloom of a product be no longer available, we will contact you and work out a suitable substitution/replacement. We will only substitute with flowers of a similar or superior look/feel and value.

Filler flowers are what give the bouquet body and volume, but are similarly subject to the season. We will do our utmost to preserve the same style and aesthetic as the original. Rest assured the bouquet will look as beautiful as always.